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All-Time High Scores From Customer Survey

[fa icon="calendar"] 4/30/19 11:02 AM / by John Rowe

John Rowe

We are delighted that so many of our customers participated in our recent Customer Satisfaction Survey. Responses were received from a diverse cross-section of customers, including new relationships and many of our longest-tenured customers.

This year's results included all-time high scores in:   

  • Overall Satisfaction
  • Willingness to Recommend
  • Ease of Doing Business
  • Satisfaction with Weekly Project Updates

Its also worth noting our score for Quality vs. The Competition  showed a healthy increase over 2018, as we maintain our focus on delivering world-class quality.   

 

These 10 charts provide a historical perspective by comparing this year's results to surveys we've conducted since 2014. Click below to see this interesting perspective.

 

2019 Customer Satisfaction Survey

Topics: specialty manufacturing, mold maintenance & repair, 5 axis

John Rowe

Written by John Rowe